Tuesday, Aug. 7, 2018
I was in the area from Ohio last week with my daughter and the mall was our last stop before heading home. Unfortunately, we didn't get to shop much because I made the careless mistake of leaving my phone in the restroom. I noticed it was missing within 2 minutes of walking out, but when it went back, it was already gone.
That's where the excellence of the mall staff comes in. I went straight to the mall office (in the same hall as the restrooms) and asked if anyone had turned it in. No one had, but they radioed housekeeping and security to see if anyone had seen it, allowed me to use their office phone to call it to see if anyone answered, and took my daughter's phone number so they could call her if it was found.
Then I went to the Verizon store in the mall to see if they could help locate it or deactivate it for me or recommend another course of action. The Verizon staff was also super helpful. Just before deactivating my phone, he called the security office again for me and the phone had been found.
As I was leaving Verizon to go back to the office, I was flagged down by the mall manager and a security guard, coming from different directions, both looking for me to let me know it was found.
The manager took me back to the office, where I met the sweetest housekeeping lady ever, who had recovered my phone from the restroom. She must have been on the ball and super-serious about her duties, because I hadn't even made it out of the bathroom hallway before she was taking care of business. I don't often hug strangers, but I hugged her.
So while I can't speak to many of the features of the mall, the staff there went so far out of their way to help me, when it was totally my dumb mistake and they had no obligation to help fix it. And while phones can be replaced, it was my daughter's birthday trip, and they kept it from ending on a bad note, and I'm sincerely thankful.
I don't recommend vacation disasters, but if you have to have one, this mall is the place to do it. Thank you to General Manager Steven Yee for going above and beyond.